Terms & Conditions

S30 Studio Terms and Conditions

1. Definitions

1.1 The following terms apply in this Agreement:

Studio: Refers to the S30 Studio franchise gym premises where you applied for your

membership. This includes all physical locations managed under the S30 Studio brand

and operated under a franchise agreement.

Cancellation: Refers to a Member providing written notice to their Studio of their

intention to cancel their membership. Written notice must be delivered via email or

letter and will not be accepted through social media platforms or verbal

communication. The Member must provide sufficient details, including their

membership number and reason for cancellation.

Stripe: The third-party billing system used by S30 Studio for securely processing all

recurring Direct Debit membership payments. Members agree to comply with Stripe's

payment terms as part of this Agreement.

Direct Debit: Authorised recurring payment of membership fees processed through

Stripe. Payments are deducted on the agreed schedule outlined in the Membership

Agreement.

Early Termination Fee: Means 50% of the remaining instalments due from the date

of termination to the expiry of the Minimum Term or another fee structure as

specified in clause 4.4.

Facilities: Refers to amenities available at the Home Studio, including but not limited

to bathrooms, changing rooms, showers, saunas, ice baths, and fitness equipment.

Facilities may vary between Studios and are subject to availability and operational

hours.

S30 Studio: Refers to the franchisee operating a Studio under a franchise agreement

with S30 Studio New Zealand, S30 Studio Australia, or S30 Studio Singapore. This

includes all agents, representatives, officers, directors, shareholders, affiliates,

subsidiaries, and employees associated with the Studio.

OG Member: A Member who holds a Foundation Membership, which is a

membership type offered during the initial launch phase of a Studio.

Foundation Membership: A pre-opening membership option with reduced

instalments applicable only at the Member’s original Home Studio. Members who

transfer this membership to another Studio lose the benefits associated with the

Foundation Membership.

Home Studio: The Studio where the Member initially joins and which serves as their

primary Studio for accessing facilities and services.

Member: A person who enters into a Membership Agreement with S30 Studio.

Members agree to abide by all rules, regulations, and terms outlined in this document.

Membership Agreement: The contract between the Member and S30 Studio,

outlining the terms, conditions, and obligations of the membership.

Minimum Term: The agreed minimum duration of a Membership Agreement, during

which Members are obligated to fulfil their payment obligations.

Reciprocal Studio: Any S30 Studio location other than the Member’s Home Studio

that offers access as part of a membership plan, where applicable. Not all Studios

provide reciprocal access.

Services: The offerings provided to Members, including equipment, classes, personal

training, and other benefits based on the membership type selected. Services may

differ by Studio.

Suspension: A temporary hold on membership and payments for medical, health, or

personal reasons. Suspension requests must be submitted in writing and include

supporting documentation, if applicable.

Transfer: The act of moving membership from one Studio to another or from one

Member to another, subject to the conditions outlined in this Agreement.

1.2 Unless otherwise required:

(a) References to clauses, sub-clauses, and schedules refer to this document; (b) Words in the

singular include the plural and vice versa; gender-neutral terms apply; (c) Headings are for

reference only and do not affect interpretation; (d) “Including” means “without limitation”;

(e) “You” and “your” refer to the person entering this Agreement.

2. Membership

2.1 Nature of Membership

Membership permits access to S30 Studio facilities, equipment, and services as per

the selected membership type. Membership types may include access to group fitness

classes, personal training, or 24/7 access, where applicable.

Memberships are non-transferable by Members unless approved by S30 Studio

management. Requests for transfers must be made in writing and are subject to an

administrative fee.

Membership fees vary by region, based on average operating expenses. S30 Studio

reserves the right to adjust membership pricing to reflect these costs, with prior notice

provided.

2.2 Studio Privileges

Members in good standing may access any S30 Studio as a Reciprocal Studio,

provided the Studio offers reciprocal access, and the Member is not in arrears or in

breach of the Agreement. Members must adhere to the policies and rules of each

Reciprocal Studio.

Overdue memberships are limited to Home Studio access until arrears are resolved.

Access to Reciprocal Studios, where available, may be reinstated upon payment of all

outstanding fees.

Complimentary or concession memberships are restricted to Home Studio access and

do not include Reciprocal Studio privileges.

2.3 Membership Transfers (Upfront Payments)

Members with upfront payments may transfer to another Studio if both the departing

and receiving Studios agree. Transfers are subject to availability and may incur

additional fees.

Alternatively, the membership term may be transferred to another person at the same

Studio, subject to a $49 transfer fee and approval from S30 Studio management. The

receiving Member must agree to all terms outlined in the Membership Agreement.

2.4 Membership Transfers (Direct Debit)

Memberships paid via Direct Debit may be transferred after: (a) A minimum of 3

months at the Home Studio; (b) No arrears on fees or services; (c) Frequent usage of a

Reciprocal Studio, where applicable. Transfers are subject to management approval

and may result in a change to membership fees based on the new Studio's pricing.

2.5 Foundation Membership

Foundation Membership benefits remain valid if the membership stays at the Home

Studio. Members transferring this membership to another Studio will lose their

Foundation Membership status and associated benefits.

Transfers to another Studio may result in a fee adjustment to match the standard rate

at the new Studio. Members must notify the Studio in writing of their intention to

transfer.

3. Privileges

3.1 24/7 Member Access

In the event a Studio has 24/7 access, Members, except those under 16 or with class only memberships, may access Studios 24/7 with a key tag.

Access may be revoked for violations, arrears, or abuse. Members must not allow

others to use their key tag under any circumstances.

3.2 Unauthorised Guest Access

Members must not allow non-members access during unstaffed hours. Violations may

result in: (a) Responsibility for any loss or damage caused by the non-member; (b) A

$250 non-compliance fee; (c) Membership termination and prohibition from re-

joining any S30 Studio.

3.3 Reciprocal Access

In the event a Studio offers reciprocal access, Members may use Reciprocal Studios

for general gym usage, subject to the Member’s membership type.

Additional services (e.g., group classes) may require pre-arrangement, and fees may

vary between Studios.

3.4 Additional Services

Memberships include access to standard equipment and facilities. Services such as

personal training, nutritional advice, and meal plans may incur additional costs.

Members should confirm availability and pricing at their Home Studio.

3.5 Membership Suspension

Suspensions may last up to 6 weeks, requiring a specific end date. Members must

submit a written request and meet eligibility criteria.

$10 suspension fee is charged per suspension 

Longer suspensions require medical evidence and are subject to approval. Fees may

apply unless during a government-mandated shutdown.

Two week’s notice applies for a suspension

3.6 Transferring Membership

Members may transfer memberships to a new person at the Home Studio for a $49

fee. The new Member must agree to all terms of the Membership Agreement.

4. Membership Fees

4.1 Payment Obligation

Members agree to pay fees as outlined in the Membership Agreement via Direct

Debit. Payments must be made on time to avoid penalties.

4.2 Dishonour Fees

A $10 administration fee applies for dishonoured payments due to insufficient funds,

expired cards, or other issues. Members are responsible for ensuring their payment

details are up to date.

4.3 Default Payments

Overdue amounts must be remedied within notification. Persistent defaults may lead

to debt collection and additional fees, including a $25 administrative charge.

4.4 Early Cancellation Fee

Cancellation within the Minimum Term incurs a fee 50% of the remaining balance.

Members must pay this fee before the cancellation is processed.

4.5 Membership Fee Adjustments

S30 Studio reserves the right to adjust membership fees with 30 days’ notice.

Members may opt to cancel within 5 business days of notice, subject to standard

cancellation terms.

5. Cancellation

Members must provide written notice of their intention to cancel their membership.

Written notice must be submitted via email or letter and will not be accepted

through social media platforms or verbal communication.

After the Minimum Value of the Term has ended, a 14-day notice period applies. The

cancellation will take effect 14 days from the date the written notice is received,

and any payments scheduled within this period will be processed as normal.

Members must provide sufficient details, including their full name and reason for

cancellation in their written request.

If a Member is within their Minimum Term, they may only cancel under the Early

Termination provisions outlined in section 4.4.

6. Legal Compliance

This Agreement adheres to the Australian Consumer Law, the Fair Trading Act 1986

(New Zealand), and relevant laws in Singapore. It also complies with any state,

territory, or country-specific fitness industry codes of practice.

Members’ rights are protected under local laws, and these terms do not limit statutory

protections.

7. Safety Waiver

I understand that the risk from injury from activity carried out at S30 Studio or any Studio is

significant, including permanent paralysis and death, and I KNOWINGLY AND FREELY

ASSUME ALL SUCH RISKS, both known and unknown. I acknowledge that this is an

unsupervised studio at times and assume all risks associated with using exercise equipment in

S30 Studio without the aid and supervision of staff members on the premises.

I understand that S30 Studio is a privately owned Studio and HEREBY RELEASE,

INDEMNIFY, AND HOLD HARMLESS THE STUDIO AND PROPRIETORS, and their

respective owners, officers, managers and affiliates, agents and employees (“releasees”)

WITH RESPECT TO ANY CLAIM OR DEMAND WHICH MAY ARISE IN RESPECT OF

ANY INJURY, DISABILITY, DEATH, OR LOSS OR DAMAGE to any person or property,

WHETHER ARISING FROM THE NEGLIGENCE OF THE RELEASEES or otherwise,

that may arise out of or in connection with my use of the equipment or the facilities at the

studio premises or any incident that occurs while using the studio’s facilities or engaging in

studio activities, or off the studio premises or, otherwise related to my studio membership.

I will keep the Releasees indemnified against all claims, actions, losses and expenses of any

nature which the Releasees may suffer or incur or for which the Releasees may become liable

in respect of or arising out of:

a) The neglect or careless use or misuse by myself or any guest under my control of the

studio facilities or equipment; b) Any accident or damage to property or persons arising from

any occurrence in or near the studio’s facilities, wholly or in part by reason of any act of

omission by myself or any guest under my control.

I expressly agree that this release is intended to be as broad and inclusive as permitted by the

law and if a portion of this release is held invalid, the balance shall remain in full force and

effect. I understand that the studio is relying on this release in agreeing to enter into this

Agreement.

In addition, I agree to the following conditions:

1. I will follow and adhere to all rules posted in the studio and as instructed by studio

staff.

2. I will treat the members, staff, equipment and other facilities with respect.

3. Email Communications

By giving your email address to S30 Studio you agree to receive administrative,

announcements, newsletters, sales, and marketing emails from S30 Studio. You can opt-out

from these emails by clicking on the “unsubscribe” link at the end of the emails.

4. Liability Waiver

I accept responsibility for my use of any and all apparatus, appliance, facility, privilege or

service whatsoever, owned and operated at this studio at my own risk, and shall hold this

studio, its shareholders, directors, employers, representatives and agents harmless from any

and all loss, claim, injury, damage, or liability sustained or incurred by me resulting

therefrom.

This document is a legally binding agreement between you and S30 Studio. By attending and

participating in any training sessions at S30, you confirm that you have read, understood, and

agree to be bound by these Terms and Conditions.